What is your secret sauce for compliance? Creative persistence and a collaborative approach. I need to be willing to put in the time and the energy to not just understand the problem but to also understand the business process at hand and any operational challenges to change. This allows me to develop solutions in tandem with my business partners. By loving the question and not the answer, I don’t have to be dead set on doing things a certain way. Instead, I’m able to find common ground on solutions that work for all parties and that protect and promote our business.

What is one thing you changed that made a big difference to the compliance culture at Abercrombie & Fitch Co.? One thing I’ve been thrilled to participate in is the enhancement of our speak up culture. We surveyed our associates about their comfort speaking up and developed a training and action plan in response to the findings. The most exciting part of that work is how we’ve tied it to our efforts to promote diversity, inclusivity, and courageous conversations. I’m proud of my Hispanic heritage and passionate about our D&I efforts, and I love to see how we align these efforts with our speak up culture. Because, at the end of the day, it is all about trust: trust in your manager, trust in your leaders, and trust in the rules and systems in which you operate. To nurture that trust, we’ve worked to build new forms of engagement, not just for work tasks, but also for learning and social purposes.

Read more at Conselium Compliance Research