"Terms of Service" comes out of this really reasonable, well-meaning place: Companies should disclose important information to consumers so we can make informed choices. But it's gotten to a place where you basically have to be a contract lawyer with an absurd amount of free time just to keep up.
Every day on the internet, we swim through this sea of legalese — and most of us just click "Accept." But, when Jen Palmer wrote a bad review over some tchotchkes that never came, she got caught in a fine-print nightmare.
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